Adansi Rural Bank Plc – Privacy Notice
Effective Date: April 7, 2025
Adansi Rural Bank Plc (“we”, “our”, or “us”) values your privacy. This Privacy Notice explains how we collect, use, disclose, and safeguard your personal information when using our banking services, including mobile apps, branches, websites, and online platforms.
1. Information We Collect
- Identification Details: Name, date of birth, national ID, passport number
- Contact Details: Phone number, email address, postal address
- Financial Data: Bank account numbers, transaction history, credit status
- Employment Data: References, salary details, employer information
- Biometric Data: Fingerprints, facial recognition (where applicable)
2. How We Use Your Information
- To open and manage accounts
- Process transactions
- Provide customer support
- Comply with legal obligations
- Detect and prevent fraud
- Improve our banking operations
3. Legal Basis for Processing
We process your data based on:
- Your consent
- Our contractual obligations to you
- Legal and regulatory requirements
- Our legitimate interest in managing and improving our operations
4. Sharing Your Information
We may share your information with:
- Regulatory bodies and supervisory authorities
- Credit reference bureaus and financial partners
- Third-party service providers acting on our behalf under strict confidentiality
- Law enforcement agencies, when required by law
We do not sell your personal data to any third parties.
5. How Long do We Keep your Personal Data?
Adansi Rural Bank Plc retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable laws and regulations.
Once the retention period has expired, we will securely delete or anonymize your data to prevent unauthorized access or use.
6. Data Security
We use a combination of administrative, technical, and physical safeguards to protect your personal data from loss, theft, or unauthorized access. This includes encryption, secure data storage, access controls, and regular audits.
7. Your Rights
You have the right to:
- Access your data
- Correct inaccurate data
- Withdraw consent
- Lodge complaints with the Data Protection Commission (DPC)
8. Contact Us
For privacy-related queries, contact:
Data Protection Supervisor
Adansi Rural Bank Plc
P.O. Box 35, Fomena
Email: nana.yaw.koffo@adansibank.com
Phone: +233576762208